Mobile Banking - Mobile Deposit | Fort Knox Federal Credit Union

Overview
Mobile Deposit
FAQ
Troubleshooting Videos
Exciting New Features

In conjunction with Apple's new software update on September 19, 2019, Fort Knox FCU has released a new version of our mobile app. In order to ensure that all features of the app are updated and that there are no issues, please download the newest version of our app from the App Store or from the front of our Branch@Home page.

•	View balances anywhere for all your Credit Union accounts
•	Make check deposits at your convenience¹
•	Transfer funds between Credit Union accounts 24/7
•	Pay bills for free from anywhere at any time with BillPay
•	Pay friends or family directly to their account with PopMoney³

Mobile Deposit¹ is a feature for eligible members which allows you to deposit checks into your checking account whenever and wherever you want. Use your mobile banking app on your smart phone to conveniently access this new feature!

•	Have a checking account for at least 60 days(no Businesses, Trusts, Estates, or Second Chance Checking Accounts)
•	Maintain a positive account balance and not have any delinquent loans
•	Have a valid mailing and email address
•	Have Fort Knox FCU’s Mobile Banking app on a qualifying Apple or Android device

•	Checks must be endorsed with “For Mobile Deposit” to be accepted
•	Save time and money with fewer trips to the branch or ATM
•	Make check deposits at your convenience¹
•	Up to $200 available for use the next business day ²
•	Daily deposit limits of $1,000

Do checks deposited using Mobile Deposit need to be signed?

Yes. Endorse the back of the check with “For Mobile Deposit” or “For Mobile Deposit Only”. You may also sign your name if you wish. However, if you fail to include the words “For Mobile Deposit” or “For Mobile Deposit Only” on the back of your check, the item will be rejected once it reaches deposit review.

When do funds from checks deposited through Mobile Deposit post and become available?

Checks deposited through the use of Mobile Deposit follow the same deposit timelines as checks deposited through non-proprietary ATMs.

On weekdays (excluding holidays), deposit review will be completed no later than 2:00 p.m. EST. Deposits will post to your account by 5:00 p.m. EST. A “posted” deposit means a record of the deposit will show on your account. It does not mean that funds are immediately available. There is no same-day availability through the use of Mobile Deposit. Up to $200.00 of your deposit will be available the next business day following the day your check is accepted by deposit review. The remainder will be placed on hold for 5 business days. Longer holds may apply in certain situations.

Deposits made after the 2:00 p.m. EST cutoff, or on Saturday, Sunday or holidays will be reviewed the next business day.

•	Example #1: You deposit a $500.00 check through Mobile Deposit at 11:00 a.m. on Monday, a working business day. Your check will be reviewed by 2:00 p.m. on Monday and, if accepted, will post to your account by 5:00 p.m. on Monday. No funds will be available on Monday. On Tuesday $200.00 of the check will become available for use. The remaining $300.00 will not be released for 5 business days.
•	Example #2: You deposit a $50.00 check through Mobile Deposit at 7:00 p.m. on Friday, a working business day. Since you have missed the review time for Friday, your check will be reviewed by 2:00 p.m. on Monday and, if accepted, will post to your account by 5:00 p.m. on Monday. On Tuesday the full $50.00 will become available for use.

What is the daily deposit cut-off time to be considered deposited on the same day?

Mobile Deposits must be submitted before 2:00 p.m., Monday through Friday, to be considered deposited on the same day, excluding holidays. Deposits are not posted on Saturdays, Sundays or holidays. Though a check posts as “deposited”, this does not mean that funds are immediately available for use. Always check your available balance to avoid Overdraft or Courtesy Pay fees. There is never same-day funds availability through use of Mobile Deposit.

Can a deposit be cancelled once it’s submitted through Mobile Deposit?

No. Once a deposit is submitted, it is in queue for review and, if accepted during deposit review, it will continue through the deposit process

What do I do if a check failed to deposit?

To inquire about a failed deposit, members may contact the Member Resource Branch at 1-800-285-5669. If you cannot get a check to deposit through Mobile Deposit after multiple attempts, present the item to any of our convenient branch locations. An additional hold on funds may apply.

How do I know if my mobile deposit was accepted?

Check the Deposits tab in your Mobile Banking App to review Deposit History. You will be able to see Pending, Accepted, and Failed deposits.

•	*Pending* transactions are indicated with a yellow clock. These items are awaiting deposit review. They have not posted to the account and funds are not available.
•	*Accepted* transactions are indicated with a green check. These items have been accepted by deposit review and will continue through the deposit process. “Accepted” does not mean that funds are available. Up to $200.00 of an accepted check will be made available on the business day after a check has been marked “accepted”. Members are encouraged to check their available balance for funds availability to avoid Overdraft or Courtesy Pay fees.
•	*Failed* transactions are indicated with a red “X”. These items have been rejected by deposit review and will not move onto the deposit process. The most common reason for check rejection is failure to properly endorse the back of a check with “For Mobile Deposit” or “For Mobile Deposit Only”. Members will not receive notification of a failed deposit, but are encouraged to check their deposit status in the Mobile App. Members may contact the Member Resource Branch at 1-800-285-5669 to inquire about a rejection reason.

What do I do if my check is rejected during deposit review?

The most common rejection reason is failure to write “For Mobile Deposit” or “For Mobile Deposit Only” on the back of the check. If this is not your error, you may contact the Member Resource Branch at 1-800-285-5669 to inquire about the rejection reason. If the issue is something fixable (i.e. you were missing “For Mobile Deposit” as your endorsement) you may correct the issue and try again. You will process the deposit as a new deposit.

Do I need to save my checks after I submit them in the Mobile App?

We advise you to save your checks for 14 days after the check is submitted for deposit. This will prevent any issues that may arise and allow you to retry if your check is rejected for any reason.

Once my deposit has been accepted and credited to my account, do I need to provide the paper copy of the check to the Credit Union?

No, we do not need the original copy of the check. We recommend that you keep it in your records for at least 14 days after submitting through the Mobile App.

If my check is rejected during deposit review, will I be charged a fee?

No. When your check is rejected by our Mobile Deposit review team, it does not make it through the actual deposit process. No fee is incurred if it is rejected at this point.

Follow the tutorials below if you have any issues downloading our Mobile Banking application.

Step-By-Step Branch@Home Process

1. Log into Branch@Home

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2. Click "Mobile Banking" under the Access Accounts tab

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3. Read our Terms and Conditions, check the box and click "Continue"

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4. Select your desired applications and then click "Continue"

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5. Select accounts that you would like to be accessible to your apps and click "Continue"

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6. Enter your mobile phone number and click "Continue"

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7. Enter your activation code that we send to your mobile phone and click "Activate"

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8. Thank you for signing up! We will send you a link to download our mobile banking. Please follow the step-by-step instructions once you reach the mobile site.

Exciting new mobile banking look and features.

• New Instant Balance Check option allows you to view your balance without having to login.

• New intuitive touch screens for quicker navigation and access to account information

• New Multi-Login support so you can login to multiple accounts on one device using separate credentials

• For quick tutorial of all the new features, go to “What’s New?” the first time you load the new app version

Information current as of . ¹Wireless carrier fees may apply.²On weekdays (excluding holidays), deposit review will be completed no later than 2:00 p.m. EST. Deposits will post to members’ accounts by 5:00 p.m. EST. A “posted” deposit means a record of the deposit will show on your account; however, the funds are not immediately available. Up to $200.00 of your deposit will be available the first full business day following the day your check is accepted by deposit review. The remainder of the deposit balance will be placed on hold for five (5) business days. Longer holds may apply in certain situations. Deposits made after the 2:00 p.m. EST cutoff, or on Saturday, Sunday, or holidays will be reviewed the next business day. For Mobile Deposit, each check is deposited individually and requires a separate photo to be uploaded to Fort Knox Federal Credit Union via mobile device. There is no limit to the number of deposits you can make per day; however, the daily aggregate deposit limit of $1,000 applies.³The Credit Union has no liability for transfers authorized by you through PopMoney or any P2P service. Before authorizing a transfer to someone ensure that it is not a fraudster; you assume all risks.