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Troubleshooting

Pop-Up Blockers

If you are having issues with pop-up blockers and Online Bill Pay, click here to find out how to turn your blocker on and off.

Encryption

The security of the communications between your browser and the Server can be ensured by using a browser that supports 128-bit encryption or higher.

To determine what level is supported by your browser:

Netscape Navigator 4.x - On the log in page, go to the View menu and select Page Info. The level of encryption will be shown next to "Security". If your browser shows anything less than 128-bit, it is recommended that you upgrade to the current version of Netscape or use Internet Explorer capable of 128-bit encryption. Click on the "x" in the upper right-hand corner to exit.

Netscape Navigator 7.x - On the log in page, go to the View menu and select Page Info. Click on the Security tab. The level of encryption will be shown next to "Connection Encrypted". If your browser shows anything less than 128-bit, it is recommended that you upgrade to the current version of Netscape or use Internet Explorer capable of 128-bit encryption. Click on the "x" in the upper right-hand corner to exit.

Internet Explorer 5.x/6.x - Go to the Help menu and select About Internet Explorer. The level of encryption will be shown next to "Cypher Strength". If your browser shows anything less than 128-bit, it is recommended that you upgrade your browser. Click OK to exit the Help dialog box.

AOL 8.0 - Go to keyword: BROWSER. Next to "Security Level", you should see "128 bit SSL (highest security)". If you see anything else, it is recommended that you upgrade Internet Explorer. Click OK to exit.

For additional troubleshooting tips for Branch@Home and the VISA website , click here.


P.O. Box 900 - Radcliff, KY 40159-0900
Troubleshooting
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• Fort Knox Federal Credit Union is not responsible for content at third party links.
• Your savings federally insured to at least $250,000 and backed by the full faith & credit of the U.S. Government.

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