You can check your balance 24-hours a day FREE via the following options:
Your convenient CheckCard/ATM allows you to make:
• Loan payments
• Transfers between your Fort Knox Federal Credit Union accounts
You can make ATM withdrawals FREE at any location WORLDWIDE with our convenient rebate program!
We offer two convenient ways to get these fees refunded:
1. Bring your original ATM receipts with the charges into your local branch.
We will handle it from there!
2. Send your original receipt to:
Fort Knox Federal Credit Union Member Resource Branch
P.O. Box 900 Radcliff, KY 40159
Please print your name, account number and email address on each receipt. Up to four (4) transactions per month are eligible. Receipts must be submitted prior to 90 days from transaction.
If you're planning a trip out of the country, please check the status of using your Fort Knox Federal Credit Union issued VISA Credit and/or Debit card in the country you're visiting. Because of increasing number of international credit card fraud cases, Fort Knox Federal has limited (or blocked) use of Credit Union issued cards in certain countries. This is done to protect you from becoming a fraud victim. If you have any questions about blocked or limited access countries, please call 1-800-285-5669.
The following is a list of all countries that are blocked from any type of use for the CREDIT / DEBIT card unless otherwise noted:
Republic of Korea (South)
Republic of Moldova
United Arab Emirates
In the countries listed above, members are:
• Allowed use of their credit card at selected hotels and car rental agencies
• Allowed use of their credit card to obtain $200 per day from an ATM
For specific questions about use of your Credit Union issued VISA card in any foreign country, please call your Fort Knox Federal VISA coordinator at 1-800-285-5669.
If your VISA Check Card or VISA Credit Card lost, stolen, or compromised look below for contact information.
VISA Check Card Information
• Lost or compromised VISA Check Card after hours:
Report all lost, stolen or compromised cards to your Credit Union.
• Found a VISA Check Card
Cut in half and mail to:
Fort Knox Federal Credit Union
P.O. Box 900, Radcliff, KY 40159-0900.
VISA Credit Card information
• Customer Service, Balance info:
• Out Of Country, Call Collect:
• Lost/Stolen Card:
• Card Holder Security Department:
• Card Activation:
To report a lost or stolen Credit Union VISA Card, please call:
Be sure to note the name of the person who takes your telephonic report. Then be sure to follow up with a call or visit to your nearest branch during regular business hours to verify the information.