ATM and Check Card Information - Fort Knox Federal Credit Union

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You can check your balance 24-hours a day FREE via the following options:

Branch@Home
Phone Facts
Mobile Banking1


Over 140,000 Surcharge-Free ATMs
Enter your zip code or city and state below to find your nearest ATM

Or


Your convenient CheckCard/ATM allows you to make:

• Withdrawals
• Deposits
• Loan payments
• Transfers between your Fort Knox Federal Credit Union accounts

You can make ATM withdrawals FREE at any location WORLDWIDE with our convenient rebate program!

We offer two convenient ways to get these fees refunded:

1. Bring your original ATM receipts with the charges into your local branch.
    We will handle it from there!

2. Send your original receipt to:
    Fort Knox Federal Credit Union Member Resource Branch
    P.O. Box 900 Radcliff, KY 40159

Please print your name, account number and email address on each receipt. Up to four (4) transactions per month are eligible. Receipts must be submitted prior to 90 days from transaction.

If you're planning a trip out of the country, please check the status of using your Fort Knox Federal Credit Union issued VISA Credit and/or Debit card in the country you're visiting. Because of increasing number of international credit card fraud cases, Fort Knox Federal has limited (or blocked) use of Credit Union issued cards in certain countries. This is done to protect you from becoming a fraud victim. If you have any questions about blocked or limited access countries, please call 1-800-285-5669.

The following is a list of all countries that are blocked from any type of use for the CREDIT / DEBIT card unless otherwise noted:

Albania
Antigua
Australia
Azerbaijan
Bangladesh
Barbuda
Belarus
Belgium
Belize
Bosnia
Brazil
Bulgaria
Cameroon
Canada
Chile
China
Columbia
Costa Rica
Cyprus
Czech Republic
Denmark
Dubai
Egypt
El Salvador
Estonia
France
Georgia
Germany2
Ghana
Gibraltar
Great Britain2
Greece
Guyana
Hong Kong
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Kazakhstan
Kyrgyzstan
Latvia
Lebanon
Libya
Lithuania
Luxembourg
Macedonia
Malawi
Malaysia
Malta
Mauritania
Mauritius
Mexico
Morocco
Nepal
Netherlands
Nevis
New Zealand
Nigeria
Norway
Pakistan
Panama
Peru
Philippines
Poland
Portugal
Republic of Korea (South)
Republic of Moldova
Romania
Rwanda
Russia
Saudi Arabia
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
St. Kitts
Sweden
Switzerland
Taiwan
Tajikistan
Thailand
Turkey
Turkmenistan
Ukraine
United Arab Emirates
Uzbekistan
Vietnam
Yugoslavia

In the countries listed above, members are:
  • Allowed use of their credit card at selected hotels and car rental agencies
  • Allowed use of their credit card to obtain $200 per day from an ATM
For specific questions about use of your Credit Union issued VISA card in any foreign country, please call your Fort Knox Federal VISA coordinator at 1-800-285-5669.


2Only in-person transactions are accepted.

If your VISA Check Card or VISA Credit Card lost, stolen, or compromised look below for contact information.

VISA Check Card Information

• Lost or compromised VISA Check Card after hours:
  Call 800-472-3272.
  Report all lost, stolen or compromised cards to your Credit Union.

• Found a VISA Check Card
  Cut in half and mail to:
  Fort Knox Federal Credit Union
  P.O. Box 900, Radcliff, KY 40159-0900.

VISA Credit Card information

• Customer Service, Balance info:
  1-866-820-6781

• Out Of Country, Call Collect:
  1-410-581-9994

• Lost/Stolen Card:
  1-800-449-7728

• Card Holder Security Department:
  1-727-299-2449

• Card Activation:
  1-800-527-7728

• Spanish:
  1-800-334-7728

To report a lost or stolen Credit Union VISA Card, please call:
1-800-449-7728

Be sure to note the name of the person who takes your telephonic report. Then be sure to follow up with a call or visit to your nearest branch during regular business hours to verify the information.

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