Alerts, Info, and Scams - Fort Knox Federal Credit Union

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Beware of Unaffiliated Mortgage Service Solicitations

Please be advised there are fraudulent postcards being sent to people around the county. The cards ask people to call 800-230-8750 regarding an important matter to do with their mortgage or loan from FKFCU. This is a fraudulent attempt to collect your personal information. DO NOT CALL.

Phishing Scam targets Fort Knox Federal members

Fort Knox Federal Credit Union members have reported receiving calls from fraudsters pretending to be a credit union representative. The fraudsters are soliciting for card or account information. Callers are stating they are from Fort Knox Federal Credit Union Card Services. Please do not give out your personal information.

Top ways to protect yourself:

  • Fort Knox Federal will never ask you to provide account information during a phone call
  • Scammers can use masking technology to make the phone number appear to be from Fort Knox Federal
  • Don’t provide personal or financial information to anyone over the phone, particularly if you did not initiate the call
  • Don’t provide your Social Security Number to anyone on the phone or in an email, again particularly if you did not initiate the contact

Mandated Mobile app security update-March 26th

Beginning March 26, 2017, the Fort Knox Federal Credit Union app will no longer be supported by Operating Systems using versions TLS v1.0 or v1.1. These versions will need to be updated to TLS V1.2 which is a more secure protocol. For Apple devices, updates can be found and verified under Settings, General, Software update. For Android devices updates are under Settings, About Phone or About Device, System updates. If you have further questions about updating your device please consult you phone vendor/software provider for specifics.

BBB’s Latest Scams December 2016

• Don’t be fooled by fake email notifications from UPS and FedEx that claim your package was not delivered and instruct you to click on a link. They are trying to get personal information, and you could get a computer virus!

• Beware of the “Secret Sister Gift Exchange” that is circulating on Facebook. The gift exchange states that if you buy one $10 gift for a person and add your name to a list, you will get up to 36 gifts in the mail. This is a form of gambling and is illegal in the U.S.

• A local consumer reported being contacted on Facebook by a “friend” who told her to contact the Bill and Melinda Gate Foundation for grant money since she was recently widowed. The scammers said they would send her $63,000 if she went to Wal-Mart and wired them $850 back.

• Be wary of ads on Facebook for websites selling college sports gear at too-good-to-be-true prices. BBB has received reports of fake business websites that do not follow through with orders. One of these businesses asked customers to pay via Western Union or Money Gram. Check out retailers at before you shop.

SCAM Call Alert: (347)906-8664

If you receive a call from (347) 906-8664 stating they are from the “Treasury Department” calling to collect money due to tax fraud and are threatening legal actions and arrest, hang up. Do not provide any information to them. Most of the time it is an auto dialer with a bot answering system, but it could be a live person.

Here are links regarding this scam and what to do about it: and

PSCU Monitoring Reported Data Breach at Hilton Hotels

On Wednesday, November 24, 2015, PSCU issued a Risk Alert regarding an announcement by Hilton that they were investigating a possible data breach within a portion of their POS environment.

On Wednesday, December 30, 2015, PSCU received additional compromised cards associated with the Hilton breach via US-2015-1008 e & f. The newest information from VISA® dropped the exposure window in between the two previously reported dates; newest dates listed were December 6, 2014 thru April 20, 2015.

Previous Reportings:

Hilton reported in their November 24 news release that the exposure windows for the breach were November 18, 2014 thru December 5, 2014 and April 21, 2015 thru July 27, 2015. The newest information from VISA® dropped the exposure window in between the two previously reported dates; newest dates listed were December 6, 2014 thru April 20, 2015. In the November 24 Risk Alert, PSCU stated that we had received Visa® CAMS and MasterCard ADC totaling 7,200 accounts that we believed were connected to Hilton.

Beware: Spoofing Scam

(March 25, 2015) - The National Credit Union Administration is alerting consumers that texts they receive from an agency telephone line, 703-518-6301, asking for personal information are not coming from NCUA. The texts may warn of a debit card reaching its limit or use some other trick to persuade individuals to provide personal information or go to a malicious website.

Do not click on links in the message or provide information to any websites referenced in the message or attempt to conduct any financial transactions through those websites.

NCUA would never request personal or financial information from consumers.

Anthem Security Breach - We're On Alert For Your Security!

With the recent data breach at Anthem, Fort Knox Federal’s fraud monitoring service is on heightened alert and we are actively evaluating any fraud trends that may be attributed to those breaches. If you have Anthem Insurance products, we recommend that you:


Review your account to make sure you do not have any unauthorized charges.


You will not be held liable for any fraudulent charges. Call us if you find charges on your account that you did not make.


Review your account history. You can check your account activity via Branch@Home.


Sign up for account alerts. In Branch@Home , click on “Financial Planning” then on “Personal Account Manager”. Now click on the “Alerts” tab.


Be alert to fake phone calls, emails and letters asking for your personal information and telling you to click on links. Don't do it, even if it looks official. If you are called by someone who claims to be Fort Knox Federal Credit Union or another financial institution and says you’ve been affected by the breach, hang up. Then call the financial institution to resolve the issue. (Fort Knox Federal: 800-285-5669). If you get an email that claims to be from Fort Knox Federal or anyone else requesting your information, ignore the email. 

Tax Indentity Theft and IRS Imposter Scams

It’s tax season again, so beware of identify thieves posing as the IRS in order to gain your financial information.

Tax Identity Theft:
Know the warning signs of when identity thieves are using your social security number. Identity thieves may use your social security number to get a tax refund or a job. Contact the IRS if they send you a notice saying their records show:

  • You were paid by an employer you don’t know
  • More than one tax return was filed using your social security number

IRS Imposter Scam:
Scammers pretend to be IRS officials in order to get you to send them money.  
How the scam works:

  • You get a call from the IRS Imposter
  • You are told you owe money and will be arrested if you don’t pay the money using a prepaid debt card or wire transfer

Warning signs:

  • IRS Imposter contact is made by phone or email  (the IRS will make contact by mail)
  • Request you make payment by debit card or transfer money  (the IRS won’t require a specific type of payment)

What to do:

  • Don’t give the caller any of your personal information
  • Write down the details
  • Hang up
  • Contact the IRS directly (800-829-1040)
  • Warn friends and family

Additional Resources:

View Latest Veteran Security Information
7 tips for using check cards
1. Keep your receipts and note debits in checking register.
2. Check your account balance frequently either online or through the bank to avoid overdraft.
3. Be aware of bank overdraft policies and fees. Members can decline the credit union's "convenience" coverage for overdraft, which could cost high fees if they overdraw the accounts. Instead, sign up for overdraft protection that is covered by a savings account.
4. Most check cards now have "zero liability" protection that exceeds what the federal law calls for, so security is a lesser issue. Still, consumers should check with their financial institutions to see how debit transactions are processed. Only those going through the Discover, MasterCard, or VISA® networks may be covered by zero liability.
5. If consumers pay off their credit card balances each month, they're better off using a credit card with rewards for purchases than a debit card or check card.
6. Find out your financial institutions's daily limit for usage is for your checking account.
7. If a cardholder's balance is low, it's best not to use debit for purchases such as gas, where a hold of at least $50 may be placed on the card.
2018 future pay dates
Helpful information about your credit Report How to save, invest, and manage your money to meet your personal goals    

Protect yourself from identity theft.
To report ID Theft, call 1-877-IDTHEFT